Ereca R.

About Ereca R.

Experienced aviation manager with a diverse background spanning ground handling, customer service, public relations, and brand development. I bring over a decade of leadership experience driving safety, efficiency, and exceptional customer experiences in fast-paced operational environments. My earlier career in PR, marketing, and sales sharpened my ability to communicate effectively, build trusted relationships, and represent brands with integrity and impact.My career has taken me from brand storytelling to airport operations—and I’ve found that both worlds revolve around people, trust, and experience. I’m passionate about leading aviation teams that deliver safety, service, and excellence at every turn, while drawing on my background in PR, marketing, and sales to strengthen communication and brand alignment. Whether managing ground operations or developing talent, I’m driven by the same goal: to inspire confidence, connection, and pride in the work we do.Known for building high-performing teams, strengthening safety cultures, and aligning service delivery with organizational vision. I excel at leading cross-functional initiatives that enhance performance, elevate brand reputation, and drive sustainable growth.I aspire to work with an organization that values professional growth, creativity, diversity, and continuous learning— a company led by people who listen, care, and invest in their teams. I’m passionate about contributing to a culture where ideas are heard, talent is developed, and operational success goes hand in hand with brand integrity and human connection.I aspire to make history!

Experience

1. Duty Manager, Customer Operations & Customer Care

   Piedmont Airlines

   Dec 2024 — Present · Arlington, VA, US

   Manager on Duty for Above and Below the Wing Customer Care & Operations.

Education

• Chicago State University

  BA, Communications

  2004 — 2007

• Sea Coast Real Estate Academy

  Real Estate Broker

  2020

Skills

• Publicity
• Powerpoint
• Call Center
• Strategic Communications
• Press Releases
• Promotions
• Experiential Marketing
• Customer Satisfaction
• Billing
• New Business Development
• Cold Calling
• Community Relations
• Territory
• Office Management
• Administrative Support
• Word
• Fundraising
• Team Building
• Marketing Strategy
• Inventory Management
• Supervisory Skills
• Sales Management
• Administration
• Social Media
• Writing
• Strategic Planning
• Public Relations
• Internal Communications
• Consultative Selling
• Media Relations
• Corporate Communications
• Problem Solving
• Public Speaking
• Budgeting
• Event Planning
• Spirits
• Hiring
• Research
• Customer Service
• Retail