Alberto Erazo
- Role
- Senior Technical Customer Success Manager at Docusign
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alberto Erazo
I\'m a Project and Program Manager with 20+ years of experience delivering technology…
Experience
Senior Technical Customer Success Manager
Nov 2018 — Present
Develop and maintain positive relationships with clients and acting as a liaison between them and DocuSign - Ensure the technical health of the customer\'s production use cases - Deliver proactive services to customers - Partner with Engineering, Product Management, Support and Sales team to manage critical situations - Manage stakeholders at technical and executive level
Education
Pontificia Universidad Javeriana
Electronic Engineer, Electrical and Electronics Engineering
1989 — 1996
Skills
- Mastering
- Localization
- Customer Support
- Microsoft Office
- System Deployment
- Studio Recording
- C#
- Program Management
- Ahpl
- System Administration
- Cisco Technologies
- Microsoft Certified Professional
- Service Management
- Sound Mixing
- IT Service Management
- Security
- Audio Editing
- Training Delivery
- Sharepoint
- Process Improvement
- Microsoft Excel
- Tcp/Ip
- Servers
- Scrum
- Critical Incident Response
- Enterprise Architecture
- IT Operations
- Data Center
- Sdlc
- Staffing
- Cloud Computing
- Infopath Forms
- Interviews
- IT Management
- Field-Programmable Gate Arrays (Fpga)
- Network Administration
- Management
- Software Development
- Music Licensing
- Customer Satisfaction
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.