Eram Khan
Senior Technical Analyst @ Hexaware | Microsoft Certified: Azure Fundamentals | ITIL Certified
- Role
- Senior Technical Analyst at Hexaware Technologies
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Eram Khan
A Master’s graduate in Computer Science from the University of Mumbai, currently serving as a Senior Technical Analyst at Hexaware. Contributed to Managed Service Provider (MSP) projects, supporting diverse client environments with a focus on endpoint monitoring, patching, and automation through NinjaOne. Leveraged expertise in Microsoft Intune, Azure, Active directory and Okta identity and access management to enhance secure access and compliance. Supported client onboarding processes, including tool setup, access configuration, and documentation. Leveraged skills in Halo PSA, NinjaOne, Servicenow and jira for ticketing and service workflows while ensuring SLA adherence and proactive service improvements. Motivated to drive seamless system, network, and security support while contributing to organizational success through innovative solutions and continuous learning.
Experience
Senior Technical Analyst
Mar 2026 — Present · Mumbai, IN
Education
BNBandodkar College of Science Chendani Bunder Road Thane 400 601
Bachelor's degree, Computer Science
2018 — 2021
University of Mumbai
Master's degree, Computer Science
2021 — 2023
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