Er. Sanchari Bose
Application Engineer @Wipro
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WORK HISTORY
Application Engineer @Wipro
Kolkata, IN
Provided L1/L2 application and system support, managing incidents, service requests, and alerts via ITSM toolsConducted issue analysis, log review (where applicable), and troubleshooting to restore services within SLA timelinesMaintained incident records, resolution notes, and process documentation to support audit and continuous improvementCoordinated with development, infrastructure, and functional teams to resolve complex issues efficiently
EDUCATION
Institute of Engineering & Management (IEM)
Bachelor's in Technology, Computer Science and Engineering
Delhi Public School, Ruby Park
Higher School Diploma, Science
South Point High School, Kolkata
High School Diploma, Science
ABOUT ER. SANCHARI BOSE
Currently a Bachelor\'s in Technology in Computer Science and Engineering at the Institute of Engineering & Management (IEM), graduate. As a Data Analyst at Superstruct Infracon Pvt Ltd since August 2025, I have contributed to enhancing the company\'s digital presence, ensuring smooth ERP integration through data validation and stock analysis, and maintaining critical operational data for seamless business operations.Results-driven Wipro Tech Support Specialist skilled in troubleshooting Windows servers, Active Directory setups, Wireshark packet analysis, and SQL queries. Manage 50+ daily tickets via phone/email using WiServe/RAVE, escalating complex issues while hitting SLAs. Proven in step-by-step product guidance and IT asset verification—seeking senior support or IT lead roles Technical Skills: Python | R | Excel | Power BI | Tableau | Data Visualization | ETL | Database Management | Business Intelligence | Statistical Analysis | Machine Learning | Pandas | NumPyDomain Expertise: Supply Chain Analytics | Inventory Management | Logistics Optimization | ERP Systems | SAP | Oracle | Data Mining | Reporting | DashboardsSoft Skills: Problem Solving | Critical Thinking | Communication | Collaboration | Stakeholder Management | Process ImprovementEducation & Certifications: B.Tech | CSE | Engineering Graduate | Data Analytics Certification | SQL Certification
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