Er Pankaj Darji

after Sales Service Specialist @HLE Glascoat Limited

Anand, IN

Installation, Commissiong, Trial Runs, Warranty Servicing and Repairing of Glass Lined Reactor, Columns, Vessels of Different Capacities and Hand Over to Clint.Provide technical support and on site service for product to client.Conduct regular inspections and preventive maintenance activities to ensure optimal performance and minimize downtime.Diagnose and resolve mechanical issues including components failure, system malfunctioning and performance discrepancies.Collaborated with engineerig team and Clint to develop and implement improvements in design and functionality.Leading in training session for client and junior team members for operation, maintenance and trouble shooting of the product.Prepare comprehensive service reports including detailed findings and client recommendations.Gather service and product feedback form from the customer and share it with team and senior management.Co-ordinate with suppliers and vendors to source necessary spare parts.Ensure safety compliance with protocol during service visit.Fostered strong client relationship by providing best customer services and also addressing inquiries and concerns promptly and professionally.Identify buisness opportunities by identifying prospects and evaluating their positions in industry.Engaged in pre and post-sales activities

C U Shah Technical Institute of Diploma Studies

Diploma