Er. Naman Sharma

About Er. Naman Sharma

Skilled Technical Systems Engineer wearing multiple hats in a single job along with being a SharePoint subject matter expertise have ability to develop PowerShell/PnP scripts to administer Microsoft services like SharePoint Online, OneDrive and perform actions over SharePoint infrastructure and elements (list, document libraries, site designs, etc.) • Debugging OneDrive for Business Sync Client application. • Creating and applying OneDrive Group policies. • Knowledge of SharePoint Integrated technologies like- Azure AD, Power Automate, Compliance. • Developed and implemented SharePoint governance policies and best practices to ensure security, compliance, and data integrity. • Collaborated with stakeholders and IT teams to identify and implement SharePoint customizations and integrations with other systems. • Managed SharePoint upgrades, patches, and migrations to ensure system stability and compatibility. • Monitored and optimized SharePoint performance, including server health, resource usage, and content storage.Demonstrated expertise in SharePoint development using tools such as PowerShell, Visual Studio, and SharePoint Designer to automate tasks, customize workflows, and create custom web parts and solutions. • Conducted thorough analysis of SharePoint environments to identify and mitigate security risks, including malware, phishing attacks, and data breaches. • Demonstrated expertise in SharePoint development using tools such as PowerShell, Visual Studio, and SharePoint Designer to automate tasks, customize workflows, and create custom web parts and solutions. Cloud Services: Microsoft 365 - SharePoint Online, OneDrive for Business, Azure AD, Intune, MS Teams, Security, Compliance, Delve, MS Teams Logs Analysis: Network logs, fiddler logs, ULS logs, Crawl logs, Scout, SARA tool Additional Role: Providing action plans to ASE to help them to resolve issues on time. Handling escalations from ASE to prioritize the work. Review ASE cases to expedite progress. Delivering Triages to team. Awards/Appreciation: Ops Champion. Team Awesome-Client. Client Rockstar. Client ACER.

Experience

1. Senior Technical Support Engineer

   Microsoft

   Oct 2023 — Present · Gurugram, IN

   Working with cnx for Microsoft to develop PowerShell/PnP scripts to administer Microsoft services like SPO, OneDrive and perform actions over SharePoint infrastructure and elements (list, doc libraries,site designs, etc.) Debugging OneDrive for Business Sync Client applicationDemonstrated expertise in SharePoint development using tools such as PowerShell, Visual Studio, and SharePoint Designer to automate tasks, customize workflows, and create custom web parts and solutions. Conducted thorough analysis of SharePoint environments to identify and mitigate security risks, including malware, phishing attacks, and data breaches. Demonstrated expertise in SharePoint development using tools such as PowerShell, Visual Studio, and SharePoint Designer to automate tasks, customize workflows, and create custom web parts and solutions. Logs Analysis: Network logs, fiddler logs, ULS logs, Crawl logs, Scout, SARA tool Additional Role: Providing action plans to ASE to help them to resolve issues on time. Handling escalations from ASE to prioritize the work. Review ASE cases to expedite progress. Delivering Triage to team. I am also responsible for troubleshooting of end-users of clients basically the Global Administrators who work on Premium licences and their Tenants and providing support as per the troubleshooting, configuration and migrations on Active Directory, Azure, SharePoint (Sites, Subsites, Hub Site, Retention policy, synchronisation, migration) with Office 365 premium along with Exchange Server troubleshooting. Hands-on experience on virtualization for migrations, handling domain controllers and configuring DNS and DHCP servers as well.Ensuring all issues are properly logged.Prioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Preparing accurate and timely reports.Documenting technical knowledge in the form of notes and manuals.

Education

• Amity University Lucknow Campus

  Bachelor of Technology - BTech, Computer Science

  2013 — 2017

• W.H. Smith Memorial School - India

  12th - ISC Boards, PCM

• W.H. Smith Memorial School - India

  10th- ICSE Boards, PCM