Mohit A.

About Mohit A.

Technical Product Manager with about 7 years of experience building and scaling AI-powered, enterprise-grade platforms across FinTech, Payments, and BFSI. Currently leading GenAI-driven automation and platform transformation initiatives at Mastercard positively impacting 2M+ users globally- I specialise in product strategy, AI-enabled automation, platform modernisation, and large-scale product execution in regulated environments. My work has delivered 50% reduction in manual effort, 30% operational efficiency gains, and significant improvements in platform reliability and customer experience- With a strong engineering foundation and MBA from IIM Kozhikode, I operate at the intersection of business strategy, technology, and customer value - translating complex problems into scalable, high-impact products- Career focus: Building category-defining AI, FinTech & SaaS products with meaningful business and customer impact.

Experience

1. Product Manager 2

   Mastercard

   Jan 2023 — Present

   Leading AI-enabled product initiatives and enterprise digital transformation across global service and payment platforms, owning product strategy, multi-quarter roadmaps, and large-scale delivery in regulated BFSI environments- Key highlightAI-Enabled Service OperationsIdentified service operation bottlenecks -> Defined AI automation product vision -> Led discovery, roadmap, & Delivery- Achieved 50% effort reduction & 30% operational efficiency, enhanced service reliability.Product Health Dashboard (PHD)Built & scaled real-time product health monitoring dashboards serving 2M+ customers, enabling proactive alerts and live platform insights- 80% reduction in communication time, 20% decrease in complaints, improved customer satisfactionOne Voice InitiativeLed global communication standardisation across 17+ member cross-functional teams- 30% reduction in communication errors, 15% boost in team efficiencyMajor Incident Impact ToolLaunched enterprise incident impact reporting platform improving visibility during high-severity events- 40% improvement in impact reporting accuracyExecutive Stakeholder ReportingOwned executive dashboards, leadership updates, & governance reporting, achieving 95% stakeholder satisfaction and 97% SLA adherenceChange Advisory & Incident GovernanceCore member of CAB & Incident Review Boards, leading governance forums with 100+ senior stakeholders and automating approval workflows- 60% faster processing, significant manual effort reductionAgile Product DeliveryLed Agile execution, sprint planning, backlog prioritisation, & Scrum ceremonies in Jira- 20% faster delivery velocity & improved cross-team collaboration.Risk & Reliability EngineeringConducted 89+ root cause analyses (RCAs) & implemented long-term remediation plans- 15% reduced downtime & improved platform stability.

Education

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA

• Chandigarh Engineering College

  Bachelor of Technology, Computer Science