Mohit Sharma
Customer Experience Associate | Brevo | CSM | Ex-Haptik |Ex- GirnarSoft [CarDekho
- Role
- Customer Experience Associate Brevo Product at Brevo
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Mohit Sharma
Customer Success Manager with 1 year of experience in guiding and supporting clients…
Experience
Customer Experience Associate Brevo Product
Jun 2025 — Present · Noida, IN
Product Understanding & TroubleshootingYou’ll gain deep knowledge of the Brevo platform to assist customers effectively.Help users navigate the product, solve issues, and understand features. Customer Feedback → Product InsightsYou act as the voice of the customer, gathering feedback, feature requests, and pain points.Collaborate with product/engineering teams to share recurring feedback and suggest improvements. Onboarding & AdoptionGuide new customers through the product setup.Ensure smooth onboarding to drive feature adoption and long-term value. Process OptimizationIdentify gaps in customer journeys and suggest improvements.Help optimize internal workflows and external touchpoints based on product usage insights. Product Testing & Knowledge BaseYou may test features in beta before public release.Contribute to help center articles, FAQs, and product guides.
Education
Aktu university
Bachelor of Technology - BTech
2019 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.