Er. Karpal
Service Engineer at Monotech system limited, Expert in Installation, Maintenance and Service of Digital Printing Colour Production Press
- Role
- Service Engineer at Monotech Systems Limited®
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Er. Karpal
Dynamic Service Engineer with experience in delivering exceptionaltechnical support for Digital Inkjet Production Press systems. Expertisein troubleshooting, service, and equipment maintenance drives significantenhancements in customer satisfaction. Proven ability to collaborate withcross-functional teams to swiftly diagnose and resolve complex system issues,fostering positive customer experiences. Strong leadership and communication skillsenable effective relationship-building with clients, while a keen understanding ofindustry trends supports continuous improvement initiatives. Ready to leverage skillsin a challenging Service Engineer role to drive operational excellence and superiorservice delivery.
Experience
Service Engineer
Mar 2022 — Present · Gurugram, IN
Experienced on Digital Inkjet Production Press for Technical Support. • Dealt with Equipment like Monitoring, Trouble shooting, Service, Maintenance and Installations. • Developed and maintained customer relationships to ensure customer loyalty and satisfaction.• Collaborated with cross-functional teams to identify, analyze, and resolve customer issues.• Diagnosed and resolved customer system issues in timely manner, improving customer experience and reducing customer complaints. • Researched and evaluated new technologies and trends in the industry to identify potential system improvements.• Providing Both Online and on-Site Customer Support as per Requirements. • Ensuring that Client SLAs and deliverables as met as per high value Customer and effective resolution provided to achieve the goals of SLAs. • Working on Different types of Print Head like Kyocera, Konica Minolta, Epson, Fujifilm Samba and Softwares. • Providing both Hardware and Software Support to customer.
Education
Himachal Pradesh Technical University (HPTU)
Bachelor of Technology - BTech
2016 — 2020
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