Eqra Kidwai
Technical Services Analyst | Specialized in Network Support, AD & VPN Troubleshooting
- Role
- Technical Service at Harris Computer
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Eqra Kidwai
I am a Network Engineer specializing in IT operations, with strong expertise in Cisco…
Experience
Technical Service
Jun 2025 — Present · ON, CA
User Account Management: Onboarded user accounts from Active Directory, Exchange Admin Center, and MS 365 Admin Center. Mailbox Management: Managed mailboxes and delegated access with Exchange Admin. Administrative Access: Granted users admin access to their machines. Group and Policy Management: Created and managed mail-enabled groups,security groups, distribution lists, shared mailboxes, and group policies. Azure Active Directory: Created user accounts for Office 365 app access. License Management:Assigned Office 365 licenses to users.* Resolved laptop storage issues.* Addressed Outlook and Teams issues in both local and VDI environments. Supported various application issues.* Assisted with Multi-Factor Authentication setup and troubleshooting.* Provided VPN setup and support.* Active Directory Support: Performed password resets and account unlocks. Account Creation: Created and troubleshot CStrap accounts. SAP Concur Administration: Managed SAP Concur travel accounts.* Issue Escalation: Knowledgeable in scope, out-of-scope issues, and escalation processes.* Troubleshooting Process: Effective in probing, issue diagnosis, logical troubleshooting, and resolution confirmation.* Remote Support: Provided critical issue support remotely.* AD and Software Deployment: Managed AD groups and software deployment.* M365 Exchange Admin Center: Extensive experience with mailbox management, shared mailboxes, and licensing (E5, MS365 plans).* Technical Issue Resolution: Troubleshoot Microsoft and internal applications via remote support.* Team Leadership: Led the first-level support team for error resolution and incident/request guidance.* Resource Optimization: Streamlined task distribution, reduced costs, and managed SLA.* SOP Adherence: Followed standard operating procedures through knowledge management.* Service Restoration: Implemented fixes to restore services promptly.
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