Épris Richardson
Front-End Software Developer of over 5 years | I Craft Standout Websites for Impactful Online Presence | React | JavaScript | Typescript | Next.js
- Role
- Front-end Web Developer Digital Customer Experience at Armis
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Épris Richardson
Software engineer with 5+ years of experience building and maintaining scalable…
Experience
Front-end Web Developer Digital Customer Experience
Nov 2024 — Present
Improved case avoidance by 11% in a quarter through self-service automation and AI-guided knowledge base enhancements, enabling support teams to focus on high-priority client issues.• Executed multi-platform unification initiatives across support, training, and community systems, creating a consistent digital experience for global clients, increasing self-service adoption by 18%.• Engineered custom Lightning Web Components and Aura components in Salesforce Experience Cloud to deliver tailored client experiences within the support portal.• Integrated conversational AI with case escalation workflows, improving response times for urgent client issues.• Delivered quarterly reports to internal colleagues detailing the digital impact of customer self-service engagement on case deflection.
Skills
- Photoshop
- Visual Communication
- Publication Design
- Poster Design
- Adobe Illustrator
- Layout
- Flyers
- Dreamweaver
- Illustrator
- Javascript
- Art
- Html5
- Advertising
- Page Layout
- Adobe Photoshop
- Cascading Style Sheets (Css)
- Indesign
- Github
- Document Object Model (Dom)
- Photography
- Business Cards
- Typography
- Posters
- Mac
- Adobe Creative Suite
- Graphic Design
- Branding & Identity
- Git
- Logo Design
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