Pooja Eadara

About Pooja Eadara

Certified ServiceNow Professional with 7+ years of enterprise experience in development, consulting & platform administration — with a strong track record of translating complex business requirements into scalable, automation-first solutions that reduce costs, improve service quality, and accelerate time to value. Currently available as a Senior ServiceNow Developer & Consultant, I bring deep expertise across the full ServiceNow lifecycle — requirements gathering, solution design, development, testing, upgrades & production support. Experience spans ITSM (Incident, Change, Problem, Service Catalog, Knowledge), ITOM, CMDB, HRSD, CSM, SAM, HAM, SPM/PPM & GRC. High-impact solutions delivered across Fortune 500 enterprises: 35% MTTR Reduction — ITOM transformation from Ignio to ServiceNow + Dynatrace at Meijer 75–85% Duplicate CIs Eliminated — IRE tuning & CMDB governance at AT & T\'s global platform 35+ Zero-Touch Workflows — 30% maintenance cost reduction via Flow Designer & IntegrationHub Global HRSD for Intel — 40+ countries · Workday & ADP integrated · zero manual HR data entry Ansible + ServiceNow Integration — OpenShift, Infoblox IP/DNS & POS server automation at Meijer I am experienced in ServiceNow instance administration, scoped application development, update set governance, platform security & ACLs, and supporting large-scale enterprise environments with a focus on performance, governance, and data integrity. I work comfortably in SAFe Agile and ITIL v4 frameworks and collaborate closely with cross-functional teams to drive measurable outcomes. What sets me apart — automation-first mindset, deep platform breadth, and ability to communicate clearly to both engineering teams & C-level stakeholders — delivering solutions that go beyond technical requirements to deliver real business value. Core Skills: ServiceNow Development & Consulting | ITSM | ITOM | CMDB & Discovery | HRSD | CSM | SAM & HAM | SPM/PPM | GRC | Flow Designer | IntegrationHub | Ansible | REST/SOAP APIs | AWS | Azure Certifications: ServiceNow CSA · ServiceNow CAD · UiPath RPA Developer · Mendix Rapid DeveloperCurrently open to C2C / W2 Contract engagements. Remote. Available immediately. e••••••••@gmail.com

Experience

1. Servicenow Developer

   Meijer

   Jun 2023 — Present · US

   Modernized ITSM, ITOM, and AIOps processes within a SAFe Agile framework, aligning ServiceNow capabilities with enterprise infrastructure strategy. Established ServiceNow as the centralized self-healing and automation platform, driving large-scale operational transformation. Led the migration from Ignio to ServiceNow, integrated with Dynatrace, onboarding enterprise-wide automation and monitoring use cases. Designed, migrated, and maintained 35+ self-healing automation workflows, including 18 self-healing and 6 monitoring & automated ticketing use cases. Implemented ServiceNow Event Management with CI and service mapping, event suppression, and enrichment, enabling intelligent incident creation and alert noise reduction. Ensured incidents are generated only for service-impacting events, significantly reducing false positives and operational noise. Automated critical infrastructure operations including server decommissioning, service restarts, backups, log rotation, snapshots, and lifecycle actions. Enabled self-service operational automation through Service Catalog requests, change tasks, and operational workflows. Integrated Ansible Automation Platform with ServiceNow using IntegrationHub (OOTB and custom scripted actions) and Marketplace spokes. Built automation dashboards and scoped applications, demonstrating measurable incident reduction, time savings, and operational cost benefits.

Education

• CMR Group Of Institutions

  Bachelor's degree, Computer Science