Eric Pohlabel

About Eric Pohlabel

I am a Salesforce Certified Advanced Admin, Platform App Builder and both Sales and Service Cloud Counsltant with the Eastman Kodak Company and EAC2 Consulting. As such, I am focused on the design, implementation, optimization, maintenance and administration of several SFDC orgs. I currently work with users and management to design and implement enhancements for specified functional areas of our Salesforce.com org, and conduct regular application review sessions among both users and management. I manage the data relationships and flows within the CRM system, ensure data quality while performing periodic data maintenance, and monitor integrations to other systems or applications. I manage user security profiles within the functional area, workflow rules, and other system configuration options. I assist in the adoption and training of new end users on the application as well as training existing users on new features, efficiencies and best practices. I work with the developers and project managers in documenting requirements for enhancements to the system, provide input to senior management on solution options, and participate in testing of new enhancements and functionality in a sandbox environment prior to production releases and assist with deployments and rollout planning as needed. I also document and communicate all application related processes to other administrators, users and management. I function as a vendor manager for all third party developers.

Experience

1. Salesforce Administrator

   Eastman Kodak Company

   Aug 2021 — Present · Shelby, OH, US

Education

• Franklin University

  A.S, Information Technology

  2009 — 2011

• Franklin University

  B.S, Management

  2009 — 2013

Skills

• Ms Project
• Product Management
• System Administration
• Integration
• Technical Documentation
• Leadership
• Automation
• Business Process Improvement
• Technical Writing
• Computer Hardware
• Sharepoint
• Training
• Testing
• Technical Support
• Business Analysis
• Presentations
• Hardware
• Electronics
• Databases
• Team Leadership
• Cloud Computing
• Project Planning
• Telecommunications
• Product Development
• Engineering
• Networking
• Salesforce.com Certified Administrator
• Data Center
• Microsoft Office
• Ups Systems
• Cross-Functional Team Leadership
• Process Improvement
• Crm
• Technical Training
• Database Administration
• Vendor Management
• Project Management
• Salesforce.com
• Microsoft Project
• Visio