Emilie H.
Designing scalable solutions to drive customer value | Protecting Life | Customer Success @ Axon
- Role
- Customer Success Manager at Axon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Emilie H.
I\'m a people-first leader passionate about internal and external customer experience and building brand loyalty. I have a knack for solving tough problems through creative solutions, building successful internal and external partnerships, and improving processes. Over 10 years managing customer experience and engagement. CURRENTLY:Serving as a trusted advisor for law enforcement agency partners across the west/mountain regions.Leveraging data to drive revenue and organizational success for clients.Designing scalable programs and process improvements for customer experience. Practicing and teaching yoga (RYT-200). CURIOUS ABOUT:Leveraging AI in daily workflows to help drive efficiency and maximize value-driven outcomes. Public safety policy and regulations in the US. Fermentation and food preservation. CLIFTON STRENGTHS TOP 5: Restorative | Woo | Connectedness | Activator | Communicator
Experience
Customer Success Manager
Mar 2025 — Present · Seattle, WA, US
Introduced new ideas for scaled programming to drive adoption and value for customers at scale- 2025 team Rookie of the Year- Established strong partnerships across product, sales, and marketing to improve outreach processes and customer sentiment.
Education
Small World Yoga
CYT-200, Yoga
Yeditepe University
Psychology, Philosophy, Turkish Language
Youngstown State University
Bachelor of Science - BS, Biology/Biological Sciences, General
Youngstown State University
Bachelor of Arts - BA, Psychology
Vanderbilt Peabody College
Master of Education - MEd, Psychology and Human Development
Skills
- Student Affairs
- Public Speaking
- Data Analysis
- Research
- Event Planning
- Student Development
- Program Development
- Leadership
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