Eny Alfonso
Regional Operations Manager @IST Management
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WORK HISTORY
Regional Operations Manager @IST Management
FL, US
EDUCATION
Development Dimensions International
Certified Facilitator, DDI's Learning Systems / Interaction Skills Training
Go Lean Six Sigma
Lean Six Sigma: Black Belt, Principles, methods, and tools of Lean and Six Sigma
The Quality College
Certified Instructor, Quality Management Systems
The Quality College
Certified Instructor, Facilitation Skills
SKILLS
ABOUT ENY ALFONSO
Continuous Improvement is better than Delayed Perfection.\"- Mark Twain. As an Operations Management professional, Total Quality Management (TQM) expert, and Lean Six Sigma Black Belt, this short, yet powerful quote guides everything I do.My mission is simple: While efficiently and effectively managing support services operations for my clients, improve processes and procedures and elevate person-to-person interactions that result in exceptional service delivery that is virtually error-free and sustains delightful workplaces. The Quality of the work I produce is a direct reflection of who I am.I believe in the type of leadership that empowers people to be the very best version of themselves by providing them with the right mentoring, tools, training, and environment. When I\'m not delivering on my mission for my clients, you\'ll likely find me working on my current art project, curating the gourmet meal I\'ll serve at our next Dinner Club gathering, or enjoying quality time with my awesome wife and two amazing boys.Meeting new people and reconnecting with past friends and colleagues are some of my favorite things to do, so reach out for a conversation and perhaps even a laugh or two.
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