Enrique Santana
Project Engineering Program Manager, Shared Technology Services (Sts) @Texas Department Of Information Resources
Signup · Get unlimited contacts
WORK HISTORY
Project Engineering Program Manager, Shared Technology Services (Sts) @Texas Department Of Information Resources
Austin, TX, US
Provide procedural, technical and operational guidance to service providers in support of STS programs and projects, including service evolution, enterprise projects, customer requests for solutions, transition, and other STS program initiatives- Lead and contribute to the creation and implementation of service delivery processes developed by DIR and the service providers. Coordinate the analysis of program policies and procedures, including managing the Service Management Manual currency program. Ensure consistent adherence to established policies, processes, and procedures for STS programs and projects- Identify opportunities for improving program processes. Monitor and drive improvements in program processes with all STS service providers- Facilitate and maintain relationships with internal and external stakeholders, services providers, to achieve program goals, customer satisfaction, and quality service delivery- Work with DIR representatives, STS service providers, and other stakeholders to plan, coordinate, and implement technical solutions, project and program tasks and deliverables, including supporting transition activities within the STS program. Review complex project deliverables such as project charters, technical solution design documentation, reference architectures, and service responsibility matrices, and provide comments and suggestions to document owners- Provide project and program management support using established STS service management standards and procedures. Monitor project performance with the service providers; make recommendations for and/or facilitate problem resolution, as appropriate. Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them- Provide Project Engineering subject matter expertise for the development of Requests for Offers.
EDUCATION
University of Puerto Rico-Mayaguez
Bachelor of Science (BSE), Computer Engineering
SKILLS
ABOUT ENRIQUE SANTANA
Accomplished Development Manager with expertise in people management and technical leadership. Skilled in customer SW product release delivery, managing field issues, project/program management, business and technical operations, 3rd-party relations, competing priorities, budgets, risks, and planning. Able to work independently as well as with cross-functional teams with a goal to achieve company and departmental objectives in any given environment. Effective listener, problem solver, willing to provide and receive feedback, coach and grow employees and mentees’ careers. Available for opportunities as a People / Project / Program Manager in the areas of Development, Test & Quality Assurance, Technical Operations and Customer Service / Support with focus in Austin Metro Area (on site, hybrid, remote).
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.