Enrique Jasso

About Enrique Jasso

I’m a strategic operator who transforms complex systems into scalable, human-centered platforms.Over the last 15+ years, I’ve led customer education, lifecycle communications, and stakeholder engagement for mission-critical SaaS and public-sector technologies. I led initiatives that shaped statewide admissions platforms, introduced AI-aligned support systems, and streamlined operations across university systems with complex governance models.I help teams find clarity when the work feels messy—connecting strategy to execution with purpose. Whether launching a new knowledge base, reframing policy communications, or mapping customer journeys that reduce friction, I build with precision and intention.Core strengths include:• Lifecycle communications that boost adoption and reduce support volume• Strategic enablement across CX, AI readiness, and operational continuity• Executive influence in complex, multi-institutional environments• Voice of Customer insights that drive continuous platform improvementMost recently, I led customer experience and communications for a vertical SaaS platform serving 20K+ annual users and 21 institutions across the UT, A&M, Texas Tech, and Baylor systems. I’m now seeking senior roles where I can help teams scale smarter, communicate with intention, and build platforms that actually work for the people they serve.

Experience

1. Product Improvement and Innovation Manager

   AAMC

   Feb 2026 — Present

Education

• The University of Texas at Austin

  Bachelors, English, Spanish

  2005 — 2009

• Sam Houston State University

  Master's Degree, Higher Education Administration

  2012 — 2014