Eric Powers
IT Service Professional | CompTIA A+/Net+/Sec+ | Endpoint Mgmt (Intune/Entra • Azure AD) • M365 • Windows 10/11 & macOS | PowerShell Automation | Jacksonville • Hybrid/Remote
- Role
- Tier 3 Technical Support Specialist at Advancing Eyecare
- Location
- Orange Park, FL, US
- LinkedIn followers
- 500 followers
About Eric Powers
IT Service Professional (CompTIA A+, Network+, Security+, AZ-900) with both MSP and…
Experience
Tier 3 Technical Support Specialist
Sep 2025 — Present · Jacksonville, FL, US
Provide advanced troubleshooting and support for client-facing ophthalmic equipment and software. Act as an escalation point for Tier 1/2, ensuring complex issues are resolved efficiently while maintaining HIPAA compliance and strong client communication. Mentor junior technicians, document solutions, and collaborate across teams to deliver a seamless support experience.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.