Rosalind E.
SaaS/Customer Success Manager/Leader/Coach | HR Professional | Relationship Building | Sales | Self Starter | Detail Oriented | Critical Thinker | Complex Problem Solver | Project Management | Salesforce CRM Experience
- Role
- Account Manager at Gis Benefits, Inc
- Location
- Princeton, TX, US
- LinkedIn followers
- 500 followers
About Rosalind E.
Experienced Customer Success Manager with diversified expertise that stems from the SaaS and Employee Benefits industry.My reputation for 15 years of Relationship Management, Client Management, Account Management up to Customer Success Management stems from my high attention to detail in both customer needs and contract requirements. Successfully guiding the implementation and service delivery of Employee Benefits Management and Administration included ensuring high quality customer service while serving as primary or secondary advocate for Clients (employees), Account Manager, Brokers, Carriers, and plan vendors.Throughout my career, I have been respected as a visionary leader who learns and adapts quickly, champions planning and directing large and small group programs with analytical and technical support that establishes continuous customer satisfaction. I take pride in meeting all standards set before me and I am passionate about going beyond organizational expectations, I am motivated and driven by challenges.My previous experience working with multiple cultures and cross-functional teams positions me well for Customer Success, Project Management, Document Management, Office Coordination roles in diversified industries/businesses. Some of my specialties include strategic vision planning and execution, process improvement, leadership, customer relations, customer lifecycle, regulatory compliance, project management, account management, contract negotiations
Experience
Account Manager
May 2024 — Present · US
Education
Salt Lake Community College
Certification, Project Management
2020
Salt Lake Community College
Human Resources Management/Personnel Administration, General
2018 — 2019
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