Enna Malhotra
Customer Success Manager @ HCL Technologies | Renewals| Business Development |Sales Processes, Inside Sales Management
- Role
- Customer Success Manager at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Enna Malhotra
As a Deputy Manager at HCL Technologies, I bring over 8+ years of expertise in sales…
Experience
Customer Success Manager
Feb 2022 — Present · Noida, IN
I am working for the EMEA region and precisely catering to UK and Ireland clients and managing key accounts, sales, and operations including renewals and encouraging upsells and cross-sells. I also onboard new customers and cultivate long-lasting relationships with them. Committed to driving success for our clients by fostering strong relationships and identifying growth opportunities. Serving as the main point of contact for clients, ensuring their satisfaction and success.Identifying opportunities for upselling and cross-selling to enhance customer experienceProactively monitoring customer health and taking measures to enhance overall satisfaction.
Education
New Adarsh Sen.Sec School, Saroya , Nsr ,Punjab
high school, Higher Education/Higher Education Administration
1995 — 2010
JAGSoM - Jagdish Sheth School of Management
Marketing with Analytics, Marketing/Marketing Management, General
2017 — 2019
Lovely Professional University
Btech in biotech, Biotechnology
2011 — 2015
Skills
- Customer Service
- Training
- Fermentation
- Marketing
- Marketing Strategy
- Biotechnology
- Protein Purification
- Business Development
- Ms Word
- Pharmaceutical Industry
- Market Research
- Microbiology
- Project Management
- Agarose Gel Electrophoresis
- Research
- Strategic Planning
- Ms Excel
- Microsoft Office
- Sales
- Purification
- Powerpoint
- Microsoft Excel
- Sds-Page
- Teamwork
- Team Management
- Molecular Biology
- Management
- Gel Electrophoresis
- Organization Skills
- Public Speaking
- Strategy
- Microsoft Word
- Business Strategy
- Elisa
- Dna Extraction
- Biochemistry
- Cell Culture
- Bioinformatics
- Pcr
- Crm
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