Eniola S.
Manager, Customer Success @Phreesia
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WORK HISTORY
Manager, Customer Success @Phreesia
Roles held - Senior Customer Success Associate, Customer Success Manager, Senior Customer Success Manager, Team Lead.Currently working with Enterprise clientsAchieved 135% of revenue bookings target in H1 FY23 & 10% increase of client utilization - Provided day to day coaching, direction and leadership to team members; including performance management, facilitating team meetings, escalation resolution and response- Managed and maintained relationships with numerous internal stakeholders to ensure coordination of support issues and excellent customer service- Drive and support team goals, objectives, growth and churn management by leveraging Customer success methodologies and tools- Trained and developed my team, helping provide clear growth & career pathways for each member- Retained and grew the revenue and retention of my team\'s client base- Worked with Phreesia’s largest clients to proactively support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client- Collaborated with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues
EDUCATION
University of Ottawa
Bachelor's degree
University of Ottawa
Bachelor's degree
ABOUT ENIOLA S.
I am a highly experienced customer success professional with a passion for technology…
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