Eniola Adegboyega

Fraud Specialist Advisor (Ops) @Santander UK

GB

Developing First-Party Fraud and Credit Abuse cases, and taking appropriate measures to secure account- Assisting customers in acquiring their DSAR via CIFAS by providing guidance and education-Raising all plastic and non-plastic fraud and scams- Utilising the Dispute tool for specific transactions whenever necessary - Building natural rapport through great conversations with the ability to engage in a way that makes the customer feel protected and valued, preventing fraud and scams (break-the-spell)- Profiling caller and account activity to spot potential fraudulent behaviours and taking appropriate actions to protect account-Showing great personal resilience in the face of challenges and empathy in vulnerable customer situations to deliver great outcomes-Championing customer experience, delivering a personal touch tailored to the customer\'s needs by selling my role as a specialist in the field of fraud/scam.

University of Lagos

Bachelor of Pharmacy - BPharm

Alison

Certificate in Food Safety and Hygiene in the Catering Industry

Command Secondary School, Ipaja Lagos

SSCE