Engr. David Fajobi

Service Manager @Hickman Chrysler Dodge Jeep

St John’s, NL, CA

Coordinating overall operations and the personnel within the service department. Hiring and supervising all service department personnel, monitoring, and addressing their performance in servicing customers. Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business. Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics. Keeping up to date on manufacturer warranty and policy procedures while service=ng as a liaison with the factory representatives. Identifying aspects of the business that affects customers satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of cost and quality of work. Ensuring warranty, PDI, Sublet, and cash payments and process is strictly adhered to. Attending safety meetings to ensure the service team abides by safety policies and procedures. Maintaining customer relationship to ensure repeat customers by handling customer concerns in a timely manner.