Shao Heng Lai
Logistic Service Provider & Despatch Management @BMW Group
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WORK HISTORY
Logistic Service Provider & Despatch Management @BMW Group
Birmingham, GB
Managed haulier performance, consistently achieving > 90% compliance with scheduled empty collections (Day B), surpassing the 90% minimum adherence requirement through effective oversight and process improvements- Created flowcharts for processes, detailing each step to help facilitate onboarding of tasks- Overhauled and enhanced operations by leveraging data mining techniques to uncover hidden patterns, and utilising data manipulation to optimise insights for more informed decision-making; increasing process transparency- Spearheaded the development of an innovative space calculator project, which was selected for AI implementation in BMW UK\'s inaugural AI event- Coordinated available usable packaging for BMW Hams Hall\'s machining line on a short/long term basis- Achieved close to 100% run time on the machining production line- Contributed to cost/time saving efforts in production, approx. 60 ~ 70 hours a year, which saw me win a Fresh Thinking Award in March 2025- Applied lean management to material/packaging ordering, ensuring that stock levels were within calculated limits.
EDUCATION
Royal Holloway, University of London
Bachelor's degree, Management and Entrepreneurship
UWC South East Asia
International Baccalaureate
ABOUT SHAO HENG LAI
I am an adaptable leader with a strong moral compass, open-mindedness, and an intrinsic ability to inspire and motivate my peers. Currently, I am pursuing a Bachelor\'s degree in Management and Entrepreneurship at Royal Holloway, University of London, with a keen interest in Supply Chain Management and Logistics. In my current role at BMW Group as a Logistic Service Provider & Despatch Management, I focus on optimising logistics operations, enhancing process efficiency, and driving innovation. My work involves managing haulier performance, developing process documentation, leveraging data analytics for operational improvements, and coordinating packaging logistics. These efforts have contributed to significant cost and time savings, earning recognition for innovative contributions. Previously, as a Higher Education Volleyball Officer (HEVO) at Royal Holloway, I organised successful tournaments and events, utilising my skills in team motivation and communication. At Singapore Armed Forces (SAF), I enhanced operational efficiency through digitalisation and streamlined processes. I am passionate about leveraging my skills in leadership and logistics to drive impactful results in the field of supply chain management. Looking forward to connecting with professionals and exploring opportunities that align with my interests and expertise.#ᴇɴdᴇrslai
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