Ena Ibrakovic

About Ena Ibrakovic

Retail operations expert turned transformation strategist, I bring over a decade of hands-on leadership managing multi-million-dollar retail operations and I\'m nowchanneling that expertise into project management, process improvement, and systems-driven transformation.As a Boutique Manager at Nestlé Nespresso, I led high-volume stores in competitive markets, where I owned full P&L responsibility, grew top-line sales, optimized operational workflows, and developed teams from the ground up. But beyond daily ops, my passion lies in building repeatable systems, improving team performance, and driving change that sticks.Recently, I’ve been upskilling in tech-forward tools like building AI agents and diving into Salesforce to bridge the gap between retail excellence and digital transformation. My superpower? Translating frontline experience into scalable, tech-enabled solutions that improve workflows, boost efficiency, and empower teams.Whether it’s rolling out a new inventory system, launching a process automation, or helping teams adapt to change. I\'m at my best when aligning people, process, and performance.

Experience

1. Operations Manager

   Cartier

   Jan 2026 — Present

Education

• Illinois State University

  Certificate, Physics

  2009 — 2012

Skills

• Time Management
• Merchandising
• Visual Merchandising
• Big Box
• Loss Prevention
• Fashion
• Customer Service
• Store Management
• Microsoft Office
• Sales
• Customer Satisfaction
• Training
• New Store Openings
• Driving Results
• Microsoft Excel
• Inventory Management
• Inventory Control
• Retail
• Management
• Team Building
• Employee Training
• Team Leadership
• Merchandise Planning
• Customer Experience
• Leadership
• Hiring
• Retail Sales
• Civil Engineering Drafting