Ena D.
Product Manager @Infobip
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WORK HISTORY
Product Manager @Infobip
Product Manager for CpaaS (Communications Platform as a Service) Voice and Video.As a Product Manager specializing in Voice and Video within the CPaaS (Communications Platform as a Service) domain, I lead end-to-end product lifecycle management, from strategy and definition to launch and continuous optimization.I work closely with engineering, operations, and go-to-market teams to deliver high-quality communication products that power enterprise-grade voice and video experiences globally. My focus is on creating scalable, resilient, and customer-centric solutions that enable seamless real-time communication.Key Responsibilities:• Owning the Voice and Video product roadmap, defining and prioritizing features based on market trends, customer feedback, and business goals.• Leading feature definition, development, testing, and rollout, ensuring timely delivery and smooth cross-functional collaboration.• Translating complex technical capabilities into clear business outcomes for both internal and external stakeholders.• Partnering with sales, operations, and customer success to identify opportunities for new use cases, improved reliability, and enhanced customer experience.• Developing and implementing processes and communication frameworks to improve efficiency and alignment across distributed teams.• Supporting pricing, packaging, and product positioning initiatives to maximize adoption and profitability.• Mentoring Associate Product Managers and contribute to the overall maturity of the product function.Achievements:• Launched multiple new Voice and Video capabilities from concept to production, improving customer engagement and retention.• Drove the development of internal processes and communication models that streamlined decision-making across global teams.• Supported go-to-market initiatives for product positioning across mutliple regions worldwide.
EDUCATION
Faculty of Electrical Engineering University of Sarajevo
dipl.ing.el, Electrical, Electronics and Communications Engineering
ABOUT ENA D.
At Infobip, our team excels in delivering cutting-edge telecommunications solutions, with my role as Product Manager being central to streamlining the product lifecycle through backlog management and agile methodologies. With a focus on innovation, I\'ve honed skills in Agile Development, ensuring our products meet the dynamic needs of the industry.Certified in Product Management, my expertise lies in translating technical capabilities into tangible benefits for clients. We\'ve fostered an environment where collaboration and technical proficiency converge to create robust voice service platforms.
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