Sameer C.

Growth Manager @Exly (YC W19)

Gurugram, IN

Making customer happy is my superpower!In my role at EXLY, I don’t just manage accounts—I create success stories! With a blend of strategic insight and a passion for helping creators thrive, I ensure that our community isn’t just satisfied but genuinely delighted-Serve as a trusted advisor to high-impact creators, helping them scale through workshops, monetisation strategies, and personalised success planning-Conduct Monthly Business Reviews (MBRs) to analyse platform adoption, identify performance gaps, and co-create growth strategies aligned with creator goals-Drive product adoption and feature utilisation by educating users on advanced tools like white-labeling, funnel optimisation, CRM, and WhatsApp marketing integrations. kal-Identify churn risks early by tracking creator activity, campaign performance, and engagement metrics, and executing re-engagement strategies to improve retention-Collaborate closely with Product and Tech teams to escalate issues, contribute feedback loops, and deliver user-first platform improvements-Solve complex creator concerns by coordinating cross-functionally with support, design, marketing, and operations-Implement upsell and cross-sell strategies to transition creators from Pro to Premium plans and unlock advanced monetisation features, achieving a 25%+ plan upgrade rate-Provide data-driven insights through weekly dashboards and usage reports, enabling smarter decisions and proactive account management-Deliver an average CSAT score of 90%+, maintaining high satisfaction through timely support, strategic alignment, and consistent value delivery.

Somaiya Vidyavihar University

Bachelor of Commerce - BCom, Business, trade, commerce and law

INLEAD

Master of Business Administration - MBA, Public Realtions and Event management