Sameer C.
Growth Manager @ EXLY Growth | Marketing | Strategy 5+ years
- Role
- Growth Manager at Exly (YC W19)
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sameer C.
Bridging Creativity and Strategy for Lasting Customer Success With a passion…
Experience
Growth Manager
Oct 2024 — Present · Gurugram, IN
Making customer happy is my superpower!In my role at EXLY, I don’t just manage accounts—I create success stories! With a blend of strategic insight and a passion for helping creators thrive, I ensure that our community isn’t just satisfied but genuinely delighted-Serve as a trusted advisor to high-impact creators, helping them scale through workshops, monetisation strategies, and personalised success planning-Conduct Monthly Business Reviews (MBRs) to analyse platform adoption, identify performance gaps, and co-create growth strategies aligned with creator goals-Drive product adoption and feature utilisation by educating users on advanced tools like white-labeling, funnel optimisation, CRM, and WhatsApp marketing integrations. kal-Identify churn risks early by tracking creator activity, campaign performance, and engagement metrics, and executing re-engagement strategies to improve retention-Collaborate closely with Product and Tech teams to escalate issues, contribute feedback loops, and deliver user-first platform improvements-Solve complex creator concerns by coordinating cross-functionally with support, design, marketing, and operations-Implement upsell and cross-sell strategies to transition creators from Pro to Premium plans and unlock advanced monetisation features, achieving a 25%+ plan upgrade rate-Provide data-driven insights through weekly dashboards and usage reports, enabling smarter decisions and proactive account management-Deliver an average CSAT score of 90%+, maintaining high satisfaction through timely support, strategic alignment, and consistent value delivery.
Education
Somaiya Vidyavihar University
Bachelor of Commerce - BCom, Business, trade, commerce and law
2014 — 2017
INLEAD
Master of Business Administration - MBA, Public Realtions and Event management
2017 — 2019
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