Em Spikes
SDR at Workday | Thriving at the intersection of strategy and humanity.
- Role
- Senior Development Manager at American Cancer Society
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Em Spikes
I don’t just manage connections; I transform them. With 7+ years of experience spanning nonprofit leadership, health information management, and enterprise technology, I specialize in the art of turning a \"cold start\" into a high-stakes collaboration.I thrive in the \"High-Impact Middle\"—the space where big-picture vision meets the strategic grit required to make it a reality. My work is defined by a commitment to precision, a focus on collaborative outcomes, and a dash of audacity.
Experience
Senior Development Manager
Jun 2024 — Present · Chicago, IL, US
Manages staff, volunteers and vendors to deliver Hope Lodge services and provide guests access to cancer treatment in accordance with ACS policy and protocols.Directly supervises coordinators.Serves as site lead staffer for Hope Lodge in absence of Senior Manager.Ensures all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out are handled in strict adherence to Hope Lodge Operations policies.Communicates with healthcare workers and referral sources including conducting health care worker orientations and Hope Lodge promotion with referring partners.Aides Senior Manager in working with Facilities Management staff and vendors to secure and maintain the Lodge property.Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).Ensures timely completion of all required American Cancer Society trainings and compliance courses for self and staff team.Performs any and all necessary responsibilities in the absence of staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365.Oversees recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.May serve as a spokesperson for the Hope Lodge to actively promote community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
Education
Fordham University
Bachelor of Arts - BA, Theatre/Theater
2011 — 2015
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