Emre Tekoglu

Vice President of Customer Support @Zywave

Portland, OR, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2021 — Present

Vice President of Customer Support @Zywave

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Empowering our support department to guide our customers towards resolution with confidence using the right tools and processes. Making Support a destination department by fostering career growth. Creating accountability to each other with the right metrics. Welcoming and promoting individualism, freedom, and creative thinking. At Zywave, we deliver expert and easy support through capitalizing on talent, improving processes and using best-in-class technology tools. We are the customer’s voice for the rest of the organization. Accomplishments: 1x Silver Stevie Award Winner for \"Best Use of Technology\" 1x Bronze Stevie Award Winner for \"Use of Data & Analytics\" Launch of Premium Support Offering \"Signature Support\"

EDUCATION

2001 — 2003

California State University, Chico

Bachelor of Science, Business Administration; Double Option; Management Information Systems and Accounting ERP

N/A

Sophie-Charlotte-Gymnasium, Berlin, Germany

High School

2006 — 2008

California State University, Chico

Master of Business Administration - MBA, MBA

SKILLS

EnglishData AnalysisRequirements AnalysisExcelCognosProduct ManagementBusiness IntelligenceSecurityTroubleshootingXmlProblem SolvingWordCustomer RelationsWindowsAgile MethodologiesOperating SystemsPowerpointInformixDocumentationSoftware Project ManagementSql ServerSharepointDatabasesIT ManagementAgileAccessProcess EngineeringAnalysisSoftware ImplementationProcess ImprovementCritical ThinkingMicrosoft OfficeSqlMicrosoft Sql ServerIntegrationTurkishBusiness AnalysisTestingSoftware DocumentationMs Project

ABOUT EMRE TEKOGLU

Currently serving as Vice President, Customer Support at Zywave | Collaborative doer with…

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