Emmett Bamba

About Emmett Bamba

Travel ManagementEnsure client\'s retention with Corporate Traveler by exceeding client expectations in every interaction with the account manager in relation to:Understanding and anticipating client needs and travel preferences;Responding quickly and proactively to client requests;Anticipating client travel requirements;Resolving client complaints; andThe accuracy and timely presentation of Clients travel documentation.2. Teamwork and CommunicationActive contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Corporate Traveler; andShare information with fellow Travel Managers and Team Leaders to ensure a united, consistent and professional approach to client account management.3. Office Systems and ProcessesContributed to the development and maintenance of office systems and processes associated with accounts; andTo ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.

Experience

1. Senior Travel Manager

   Twitch

   Apr 2023 — Present · San Francisco, CA, US

Education

• Solano Community College

  Bachelor of Science (B.S.), Computer Science

  1997 — 2000

• California State Polytechnic University-Pomona

  Computer Science

  1999 — 2004

Skills

• Travel Systems
• Ticketing
• Public Speaking
• Apollo Gds
• Sales Management
• Travel Insurance
• Business Travel
• Hospitality
• Sales
• Powerpoint
• Microsoft Excel
• Car Rental
• Access
• Training
• Customer Satisfaction
• Travel Planning
• Apollo
• Sabre
• Management
• Customer Service
• Cliqbook
• Business Development
• Travel Management
• Marketing
• T%26e
• Contract Negotiation
• Executive Travel
• Leadership