Emma Stocks
Product Manager - Communications @Talktalk
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WORK HISTORY
Product Manager - Communications @Talktalk
I project manage the creation and delivery of customer communications within the transformation project migrating TalkTalk\'s customer base to a new platform. This work spans across multiple digital channels, supporting both acquisition and in-life journeys. I play a central role in transforming TalkTalk’s tone of voice and customer-facing content as part of this high-impact transformation project, ensuring all communication is strategically aligned with customer needs and business objectives. By collaborating with Product, CX, and Digital teams, I help shape customer journeys that increase engagement, satisfaction, and retention - delivering measurable improvements in customer experience and consistency across the brand ecosystem.
EDUCATION
Ilkley Grammar School
A level, Psychology, Design Technology, English Literature
Leeds Beckett University
English Literature, English Literature
SKILLS
ABOUT EMMA STOCKS
Skilled in content creation, communications, product marketing, product management, and copywriting.Organised, efficient and dedicated to producing successful customer-focussed outcomes, regardless of the challenge I\'m faced with.Willing to learn, always. Interested in people, fictional or otherwise.Passionate about planning.Travel-loving young woman with more than a natural proclivity for the national pastime of the gentle application of extreme caution to ones life in g••••••••@gmail.com
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