Emma Pegues
CX Enthusiast | Team Builder | Award-Winning Quota Crusher | Mom of Two
- Role
- Manager, Enterprise Customer Success at Freshworks
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Emma Pegues
Performance-driven CS leader with 10+ years in SaaS and a track record of driving meaningful outcomes for enterprise customers. Hitting 117%(Q1 \'25), 103%(Q2 \'25), and 109%(Q3 \'25) of quotas our last fiscal year, I thrive at the intersection of relationship management, operational efficiency, and long-term value realization. If you’re building a high-performing CS org and need someone who blends execution and enablement with mentorship and vision, let\'s catch up.
Experience
Manager, Enterprise Customer Success
Jan 2026 — Present
Education
Tulane University
Bachelor of Arts - BA, Sociology and Anthropology
Tulane University
Bachelor of Arts (B.A.), Sociology and Anthropology
2005 — 2009
Tulane University School of Social Work
Master of Social Work (MSW), Clinical Adolescent Counseling, Disaster Mental Health
2012 — 2013
Skills
- Public Speaking
- Nonprofits
- Social Services
- Customer Service
- Volunteer Management
- Powerpoint
- Editing
- Community Outreach
- Program Development
- Microsoft Office
- Social Media
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