Emmanuel G.
IT Support Help Desk @George Mason University - College Of Engineering And Computing
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WORK HISTORY
IT Support Help Desk @George Mason University - College Of Engineering And Computing
Fairfax, VA, US
Provided technical support to faculty, staff, and students across the Engineering Building through in-person, phone, and ticket-based requests- Troubleshooted hardware, software, and network connectivity issues efficiently to minimize downtime- Performed computer imaging, reimaging, and system updates to ensure consistent device performance and security- Configured and activate network jacks, printers, and peripherals to maintain reliable campus connectivity- Documented and track technical issues using a ticketing system, ensuring timely resolution and follow-up- Assist with classroom technology setup, including AV equipment, projectors, and lecture capture systems- Collaborate with team members to maintain lab systems and support campus-wide IT initiatives.Skills:Technical Support · Hardware & Software Troubleshooting · Networking · Imaging & Deployment · Ticketing Systems · Communication · Team Collaboration
EDUCATION
C.D. Hylton High School
High School Diploma, General
George Mason University - College of Engineering and Computing
Bachelor of Science - BS, Information Technology
ABOUT EMMANUEL G.
Hello! My name is Emmanuel Ghirmai. I\'m a student at George Mason University College…
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