Emmanuel Salcedo
Data Analyst/Client Care Specialist @ PyraMED Health Systems | Bachelor\'s in Computer Science
- Role
- Data Analyst Client Care Specialist at Pyramed Health Systems
- Location
- Huntington Park, CA, US
- LinkedIn followers
- 500 followers
About Emmanuel Salcedo
As a passionate Full Stack Developer, I specialize in creating innovative web and mobile…
Experience
Data Analyst Client Care Specialist
Jul 2024 — Present · PA, US
Handle 7-10 client calls daily, providing expert support and troubleshooting for PyraMED’s features and functionalities, leading to a 15% improvement in client response and report resolution times- Generate detailed reports to enhance operational efficiency, ensure government compliance, and assist clients in applying for grants- Developed and maintained process documentation, streamlining training for new clients and employees, which improved platform usability and adoption- Extract and analyze large datasets using SQL, delivering insights that drive decision-making and improve client outcomes- Collaborated with cross-functional teams to maintain and update portals and websites, ensuring data accuracy and client satisfaction.
Education
California State University, Monterey Bay
Bachelor's degree
2022 — 2023
Fremont High School
High School Diploma
2013 — 2015
Year Up
Data Analytics Trainee
2019 — 2020
Evergreen Valley College
Associate of Science for Transfer - AST
2018 — 2020
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