Emmanuel Umenwa

About Emmanuel Umenwa

I am enthusiastic about technology, possessing expertise in Azure DevOps, source code management, server deployment/administration, and providing technical support services. I have a proven history of effectively delivering technological solutions and establishing diverse services to ensure business continuity and enhance productivity. Competencies:

Experience

1. Azure Devops Engineer

   Microsoft

   Mar 2022 — Present · Charlotte, NC, US

   Successfully resolve complex issues within customer infrastructure, encompassing Azure DevOps/Team Foundation Server, Windows Server configuration, Active Directory, user permissions, database connectivity, and migration/upgrade tasks, resulting in minimized downtime and enhanced system reliability.• Leverage trace analysis, product debug logs, and advanced debugging tools to pinpoint and rectify intricate problems swiftly, ensuring improved performance for customers.• Nurture technical collaboration and engagement across Product Engineering, Support, and Services Teams, fostering a culture of knowledge sharing and cross-functional teamwork to boost overall team productivity.• Cultivate and sustain exceptional client relationships, leading to the achievement of the highest levels of customer satisfaction, and consistent positive feedback for providing exceptional service.• Customer Liaison Excellence as the designated escalation contact for high-impact customers at Microsoft, including US GOV, AT & T, Wells Fargo, World Bank, Progressive Insurance, UPS, DHL, Siemens, and Walmart, consistently exceeding customer expectations, ensuring their issues are promptly resolved.• Proficiently replicate and resolve customer issues in lab environments, rigorously testing solutions to ensure their effectiveness and reliability in real-world scenarios, resulting in faster issue resolution and higher customer satisfaction.

Education

• Lloyd's Maritime Academy

  Diploma

• Federal University of Technology Owerri Nigeria

  Master of Science - MS

• Federal University of Technology Owerri Nigeria

  Bachelor of Technology - BTech