Emmanuelle Leclair

IT End User Support - IT Manager @Honeywell Technologies

Nice, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2018 — Present

IT End User Support - IT Manager @Honeywell Technologies

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Sophia Antipolis, FR

Run a complex region: 2 countries with 5 languages and various Legal requirements• Drive Network performance improvement initiative for the South West Europe Region • Service Owner for Global End User Training since May 2019. o Provided over 80K trainings in 2019 o Create / Review Training Contents to cover Multilingual environment o Coordinate Training efforts with local Trainers to increase Collaboration Tools adoption• Subject Matter Expert for ITSLM transition to ServiceNow and SLA creation• Performance Management for End User Support Organization: Create all the necessary SLAs in ServiceNow and automated the monthly report enabling to track the results

EDUCATION

1990 — 1993

KEDGE Business School

DESCAF, Audit Finance

SKILLS

• Customer Focused and Preserve Company’s Interests• Manage People and Develop Them• Create Strong Relationship with Customers and SuppliersProcess ImprovementOutsourcingCustomer OrientedVendor ManagementManagementSoftware DocumentationSlaItilVendorsInter-PersonalGovernanceSix SigmaSupply ManagementContract ManagementPmpCrmProject Portfolio ManagementIT StrategyCustomer SatisfactionAccessContinuous ImprovementPmoCross-Functional Team LeadershipIT Service ManagementService ManagementBusiness ProcessLeadershipProcurementProcess EngineeringItil V3 Foundations CertifiedService DeliveryIntegrationIT ManagementBusiness Process ImprovementErpChange ManagementProject Management

ABOUT EMMANUELLE LECLAIR

Data Driven IT Manager, IT End User Support Lead for France and Switzerland & Global Role in End User Training. Customer and Results oriented; Key role in Process and Service improvement20 years experience in multi-cultural, international environment.

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