Emmanuelle Kama
Expert at Apple | Cybersecurity | Data Analyst | PMI | Scrum Master
- Role
- Expert at Apple
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Emmanuelle Kama
providing top-tier technical support and customer education, backed by my expertise in…
Experience
Expert
Aug 2018 — Present · Austin, TX, US
ML Automation & Production, Provide technical support for Mac hardware, software, and system configurations.Assist customers with device setup, troubleshooting, and product guidance.Educate customers on macOS features and best practices.Partner with sales teams to recommend and sell Apple products.Lead training sessions for new hires and stay updated on product releases.Maintained 95%+ customer satisfaction by resolving complex issues efficiently.Contributed to a 10% increase in accessory sales through product recommendations.
Education
University of Maryland Global Campus
Bachelor of Business Administration - BBA
Coursera
Data analysis
Coursera
Project management
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