Emmanuel J. Jacob-Sbarra
Member Service Representative III, Branch Supervisor at First Harvest Credit Union
- Role
- Member Service Representative Iii, Branch Supervisor at First Harvest Credit Union
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Emmanuel J. Jacob-Sbarra
Regular guy with an extraordinary purpose.
Experience
Member Service Representative Iii, Branch Supervisor
Oct 2025 — Present · Washington Township, NJ, US
Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level. • Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties.• Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.• Acts as key holder on rotating basis, performing branch opening and closing responsibilities.• Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.• Works as a team member of the office in assisting in the daily functions of operation.• Represents the credit union at Select Employer Group (SEG) events as requested.• Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager.• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union\'s training department.
Skills
- Mergers
- Time Management
- Social Skills
- Loans
- Banking
- Credit
- Mortgage Lending
- Loan Origination
- Commercial Lending
- Consumer Lending
- Credit Analysis
- Retail Banking
- Cross Selling
- Investments
- Small Business Lending
- Leadership
- Sales
- Financial Services
- Marketing Strategy
- Marketing
- Management
- Customer Service
- Social Networking
- Commercial Banking
- Public Relations
- Business Development
- Relationship Management
- Event Planning
- Coaching
- Finance
- Strategic Planning
- Price Quotes
- Pricing Strategy
- Pricing Optimization
- Project Management
- Project Planning
- Project Portfolio Management
- Account Management
- National Account Development
- Social Media
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