Emmanuel Gonon

Digital Manager @Jacquet Metals

Région de Lyon, FR

With 110 distribution facilities in 25 countries (in Europe, Turkey, China and North America), 3,300 staff, Jacquet Metals is a European leader in the distribution of specialty steels, and operates via a portfolio of 3 strong brands in their market: Jacquet, Stappert & IMS.MAIN MISSIONS- Drive the Digital strategy into the Group & set the customer journey with omnichannel approach focusing on the client needs- Set and implement digital strategy by working with cross-functional & business department/brands of the Group- Identifying new digital tools / customer journey –digital, CRM – for supporting, enhancing a improving services to our internal & external clients- Ensure collaboration and best practices between subsidiaries to help embed a robust digital ecosystem- Measure ROI & performance - deploy monitoring tool such as GA/GTM/Hotjar- Ensuring the feedback clients : Voice of Customer- Work closely with the top management & stakeholders in international environment- Digital transformation in traditional industry

Université Claude Bernard Lyon 1

DUT Génie Electrique et Informatique Industriel

Lycée René Cassin (Macon)

Bac E

IDRAC Business school

Marketing et négocitation industrielle