Emmanuel Thomas
AI Solutions Consultant for Utilities with Powerconnect.AI
- Role
- Ai Solutions Consultant at Powerconnect.Ai
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Emmanuel Thomas
I started my career in New York in client-facing sales roles where I learned the…
Experience
Ai Solutions Consultant
Apr 2025 — Present · Fort Lauderdale, FL, US
At POWERCONNECT.AI, I partner directly with Directors of Utilities and Customer Service to design custom-tailored AI solutions that strengthen their existing systems in place.My focus is on seamless integration over disruption, helping utilities reduce call volumes, resolve billing issues more efficiently, and engage customers 24/7 across every channel.Putting the Customer Service Representative first, not to be replaced by AI, but empowered to be super heroes!This all-in-one AI solution, enhances J.D. Power ratings, reduces service costs, and ensures 24/7 real-time responses.By adapting with each interaction, one call resolutions have seen up to a 60% increase and elevates the overall user experience; This positions utilities as leaders in customer-centric innovation.
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