Emmanuel Sanni

Systems & Applications Support Manager @Network Rail

Milton Keynes, GB

I support transformative initiatives impacting the Assets and Information Services (AIS) Systems and Application Support team. Additionally, I lead and manage Tier 2 & 3 support teams to address queries and resolve issues for the a suite of systems and applications we manage, providing seamless operational support alongside project activities.In my role, I own the service delivery for the AIS Systems & Applications Support team, overseeing operational activities and ensuring all services and processes are thoroughly documented and performing at optimal levels, ensuring timely and accurate ticket resolution according to SLAs, OLAs, and OKRs. I evaluate and implement process evolution proposals to meet changing business needs, continuously improving quality and service delivery efficiency. These efforts contribute to the broader strategic objectives by analysing data for informed decision-making in asset management across multiple domains Civil, Infrastructure, Telecommunication, Systems, and Applications. Key responsibilities include:• Developing project service strategies for stakeholder satisfaction.• Engaging with stakeholders and suppliers to foster effective partnerships.• Managing team development to achieve performance measures.• Supporting specific systems and applications for efficiency.• Managing stakeholder communication and risk mitigation.• Conduct audits to ensure accuracy and compliance with policies and regulations.• Present findings and recommendations to leadership to support decision-making.• Coordinate with cross-functional project teams and other departments to ensure regulatory compliance while minimising organisational risk.Key Achievement:| Successful project implementations and sustaining system support strategies

Auchi Polytechnic, Auchi, Edo State

HND, Electrical and Electronics Engineering

Albion College, London, United Kingdom

Post Graduate Diploma, Management Studies, Management, Business Management

The International Register of Certificated Auditors (IRCA)

ISO 9001:2015 Quality Management System Auditor/Lead Auditor, Quality Management Systems; QMS Auditor; Cost Saving Strategies

Centre For Management Development

Proficiency In Service Delivery, Service Delivery, Process Improvement

Strategic Business School, Lekki, Lagos

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Middlesex University Malta

Master's degree, Business Information Systems Management

Fuel Learning

Rail Industry, Accelerated Leadership Programme, Leadership & Management

Chartered Management Institute

CMI Management & Leadership