Emmanuel O.
IT Support Specialist @Jones And Palmer
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WORK HISTORY
IT Support Specialist @Jones And Palmer
Birmingham, GB
Delivered end-user and client support for 100+ users across hardware, software, cloud, and ERP systems, ensuring seamless IT operations.Optimized and managed Azure cloud infrastructure (VMs, storage, networking) to drive cost efficiency and reliability.Strengthened security posture by supporting ISO27001 controls, remediating vulnerabilities, and implementing access policies (MFA, conditional access).Automated workflows with PowerShell and Bash, reducing manual effort and boosting efficiency.Partnered with security and DevOps teams to safeguard source code, streamline workflows, and integrate network protection.Developed IT asset management, training materials, and cybersecurity workshops to increase awareness and resilience across the organization.
EDUCATION
University of Sunderland
Master's degree, Cybersecurity
Lead City University
Bachelor of Science - BS, Information Technology
ABOUT EMMANUEL O.
Every system tells a story; mine is about building trust through technology.I’ve spent my career bridging the gap between infrastructure, security, and the cloud, transforming complex systems into environments that people can trust, use, and rely on without hesitation.Starting out in IT support taught me the human side of technology, empathy, patience, and clarity. Growing into Azure architecture and security governance taught me the structural side, how to design systems that are resilient, compliant, and built for growth. Together, those experiences shaped my approach: make technology approachable, secure, and quietly powerful.From maintaining, building and automating hybrid environments to enforcing Security, Conditional Access, and ISO27001-aligned governance, I design with one goal in mind: turn complexity into clarity and risk into resilience.I believe technology should disappear into the background — enabling people to focus on what matters most, while the systems behind it remain robust, secure, and future-ready.
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