Emmanuel Oboh
Senior Business Analyst @NTT DATA
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WORK HISTORY
Senior Business Analyst @NTT DATA
Conduct enterprise-wide business process assessments and identify system integration gaps across CRM and ERP platforms. Analyze how operational teams leverage technology to support customer delivery workflows. Translate manufacturing and operational logic into clear functional specifications and technical design documentation. Facilitate stakeholder workshops to define scalable technology roadmaps aligned with strategic growth objectives. Develop detailed user stories, use cases, and process flow diagrams to support development teams. Participate in Agile ceremonies including sprint planning, backlog grooming, and retrospectives. Lead UAT planning, coordinate defect triage, and validate solution alignment with business requirements. Mentor junior analysts on documentation standards and analysis methodology.
EDUCATION
Delta State University, Nigeria
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Plymouth
Master's degree, Arts, Entertainment, and Media Management
ABOUT EMMANUEL OBOH
With over 12 years of Business Analysis and Project Management experience in technical Agile environments, I bring a strong track record of delivering value across the municipal parking services, broadcasting, banking, energy, and automotive industries. My leadership roles at the Toronto Parking Authority, Honda Canada, and Atco Energy have consistently centered around enhancing customer experience and operational excellence.A cornerstone of my expertise lies in CRM strategies. Most recently, I spearheaded the integration of Zoho’s telecom solution, transforming customer service through a multi-channel engagement approach that significantly elevated satisfaction levels. This initiative alone led to an 85% improvement in customer engagement.Beyond implementation, my strength lies in strategic problem-solving and advanced data analysis—skills that have consistently optimized sales channels and driven business performance. With a results-driven mindset and a deep understanding of customer needs, I am committed to delivering initiatives that foster meaningful impact and sustainable growth.
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