Emmanuel Itua

Fraud Prevention Analyst @NatWest

Edinburgh, GB

Deliver successful customer and business outcomes by investigating fraud prevention and recoveries queries, supporting business processes, policies and procedures and understanding customer and business needs.Key Responsibilities:*Respond to queries from customer and stakeholders promptly within agreed timescales.*Deliver successful customer and business outcomes by processing, authorizing and investigating all transactions to defined key performance indicators and service level agreements, and by accurately collecting the required information from customers and business.*Provide Subject Matter Expert(SME) knowledge within the fraud prevention team on emerging trends and evolving customer needs.*Utilize red flag indicators and high risk data from a range of systems to help detect fraudsters and protect genuine customers from financial crime.

University of Benin

Bachelor of Science (B.Sc.)