Emmanuel Rivera
IT Support Technician @Millennium Print Group, A Subsidiary of the Pokémon Company International
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WORK HISTORY
IT Support Technician @Millennium Print Group, A Subsidiary of the Pokémon Company International
Morrisville, NC, US
EDUCATION
Ulster County Community College
Associate of Science (A.S.), Computer Programming
State University of New York at New Paltz
Computer Programming
ABOUT EMMANUEL RIVERA
About MeWith over 15 years in IT, I\'ve developed a diverse skill set and consistently delivered exceptional technical solutions. Starting with an Associate\'s Degree in Computer Science from Ulster County Community College, my career is a testament to growth and adaptability in tech. Professional ExperienceNet Friends, Inc, Durham, NC - Field Services, Tier 2 (Feb 2021 - Jan 2024): Achieved a 95% customer satisfaction rate by resolving technical issues for over 80 businesses using their various RMM tools. Streamlined client onboarding and enhanced systems like Active Directory and Microsoft 365, improving operational efficiency.New York Presbyterian Hospital, NY - Information Technology Analyst II (Dec 2012 - Feb 2021): Provided comprehensive tech support, managed IT deployments, and led the Epic Inventory Project. Specialized in hardware and software solutions, contributing significantly to hospital operations.New York Presbyterian Hospital, NY - Desktop Rollout Contractor (Mar 2008 - Feb 2012): Focused on deploying IT equipment and software, playing a key role in projects like the Allscripts Eclipsys go-live. Skills and CertificationsMy skills include Microsoft Windows 10/11, Office365, Microsoft 365, MacOS, AWS, Active Directory, and more. Certified in Microsoft 365 Modern Desktop Administration and AWS Cloud Practitioner, I offer solutions aligned with current industry standards. Looking AheadI\'m committed to leveraging my experience for innovative solutions in this fast-paced industry. Contact me at e••••••••@gmail.com or connect on LinkedIn for collaboration and opportunities.
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