Emmanuel Baldwin

WORK HISTORY

EDUCATION

SKILLS

ABOUT EMMANUEL BALDWIN

Remote Helpdesk Support Specialist, Healthfirst (New York)• Provide remote IT helpdesk support for Windows 7, 10, and 11 environments. • Troubleshoot technical issues related to Microsoft Office and third-party applications. • Manage Active Directory, ServiceNow, and IT service management processes. • Lead technical project management and assist with client onboarding and change management. • Act as a subject matter expert (SME) in local IT infrastructure, virtual systems, IT Specialist, Defense Contract Management Agency • Provided IT customer support and remote helpdesk services, resolving issues related to Windows OS, Office Suite, and network environments. • Oversaw systems, virtual, and network administration, end-user hardware, and peripherals. • Supported cybersecurity initiatives by analyzing and patching vulnerabilities, maintaining access controls, and addressing security concerns.Network Operations Customer Support Specialist, Apex Systems (Barstow, CA) • Offered IT support, performed systems/server maintenance, and ensured adherence to security policies. • Responded to alerts/events, conducted infrastructure repairs, and prepared root cause analyses.Site IT Customer Support & Network Administrator, First Solar (Blythe, CA)January 2014 - March 2015 • Set up and maintained First Solar’s site network, serving 50 users. • Conducted system and network analysis to predict and address customer needs.IT Help Desk Customer Support, Apex Systems (Twentynine Palms Base, CA)May 2013 - March 2014• Provided first and second-level IT support, handling patching, cabling, and desktop support in a secure environment.MOS 2847 Computer & Electronics Technician,• Specialized in lifecycle management and repair of electronic equipment, radio systems, and networks. • Led helpdesk support, performed system audits, and trained team members.Education:Business Administration, University of Phoenix (Online Campus)Active Directory, Microsoft Windows, Network Administration, Cybersecurity, Technical Support, VMWare, SQL, DHCP, DNS, VPN, LAN/WAN, Microsoft Office Suite, SCCM, TCP/IP, VoIP, Disaster Recovery, and more.