Emma Lesley

Learning and Development Manager @PKF Smith Cooper

Derby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Learning and Development Manager @PKF Smith Cooper

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As L&D Manager, I lead the design and delivery of people development initiatives that help our managers and teams grow in a way that’s human, practical, and sustainable.I support leaders across the business to build core skills in communication, coaching, and decision-making, and work closely with internal stakeholders to align development with real business needs.Alongside delivering high-impact workshops and mentoring new managers, I’m also working on ways to embed learning more deeply into our day-to-day culture - so growth doesn’t just happen in a classroom, but in every conversation.

EDUCATION

2012 — 2014

University of Derby

HND, Business and Management

2014 — 2015

University of Derby

Bachelor’s Degree, Business and Management

SKILLS

Team LeadershipCustomer SatisfactionCash RegisterCustomer ServiceObjection HandlingDisciplinary ActionTeam MentoringKnowledge-Based SystemsOperating SystemsTeam ManagementComputersComplaint ManagementManaging MeetingsCoaching StaffKnowledge ManagementComputerized SystemsWaitressingTechnical SupportEscalation ResolutionCoffee ShopsGeneral PublicFood ServiceCash Handling ExperienceCustomer SupportBilling SystemsTechnical AssistanceKnowledge SharingHospitalitySilver ServiceLeading Meetings

ABOUT EMMA LESLEY

I am a people and organisational development professional with a background spanning…

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Emma Lesley — Learning and Development Manager at PKF Smith Cooper in Derby, GB | Unifers