Emma Lahvis

About Emma Lahvis

As a Senior Client Engagement Manager at Epsilon, I oversee the delivery of campaigns from strategy and creative development to execution and ongoing optimization. I have 6+ years of experience in managing omni-channel marketing programs for some of the world\'s leading brands in the travel & hospitality and QSR sectors.I am a passionate marketer who regularly collaborates across disciplines to uncover data-driven customer insights and create experiences that foster meaningful connection between customer and brand. I thrive on optimizing processes to increase efficiency, effectiveness, and resiliency with a client-centered approach.

Experience

1. Senior Client Engagement Manager

   Epsilon

   Apr 2022 — Present · Irving, TX, US

   Oversee delivery of one-time and always-on email campaigns for top travel & hospitality brand, from strategy and creative development through execution, reporting, and optimization • Actively manage and guide Epsilon New Graduate to seamlessly orchestrate email campaigns across internal teams and clients • Reestablished end-to-end email campaign process to improve efficiency, sustainability, and overall client satisfaction by standardizing communications, redefining workflows, and formalizing delivery• Led Transactional Email Redesign from onsite walk-the-wall with clients through email execution to improve guest experience, streamline information, establish consistent branding, and incorporate channel standards

Education

• Texas Christian University

  Bachelor of Business Administration (B.B.A.) , Marketing

  2014 — 2018