Emma H.

WORK HISTORY

EDUCATION

ABOUT EMMA H.

I design and lead exceptional workplace and guest experiences that feel less “corporate” and more like 5-star hospitality.With senior leadership experience across complex, multi-site corporate environments, I specialise in shaping the end-to-end workplace experience from the first impression in the lobby, to how teams collaborate behind the scenes, and how every service touchpoint supports performance, wellbeing and belonging. My focus is on creating environments where people feel welcomed, valued, empowered and proud to belong.My work sits at the intersection of:• Workplace experience & service design• Customer & colleague experience• People leadership & culture• Brand presence in physical spaces• Integrated workplace services & delivery modelsI’m known for building: Premium workplace experiences (not just “nice offices”) Joined-up service across multiple workstreams Strong, values-led service cultures Confident, emotionally intelligent leaders Environments where experience is felt, not just describedA big part of my work is helping organisations shift from process-driven workplaces to people-powered environments; embedding principles such as:• Designing moments that matter• Personalisation over prescription• Psychological safety and trust• Experience-led thinking across every touchpointI’m particularly passionate about: Elevating workplace experience as a strategic discipline Influencing how FM, FOH, hospitality, events and support services connect Supporting women stepping into leadership Creating cultures where people feel seen, safe and successful Proving that operational rigour and human connection are not opposites > they’re partnersColleagues describe my style as warm, energising and honest, with high standards and high care. I lead with heart, but I’m deeply strategic in how experience, culture and performance connect.If you care about workplace experience, service, leadership or culture - we’ll probably get on.